Terms of Service ("Terms")
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before accepting Services from MH Web Design ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and customers who access or use our Services.
By accessing or using Service offered by MH Web Design you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access or use our Service.
If you have questions or concerns, Please contact prior to accepting these terms.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Turnaround Time (delivery)
Our turnaround time is dependent on many factors to include, size of the project, scheduled projects in front of the new project, complexity of the site to be created, MH Web Design operating hours and customers ability to provide all information requested by MH Web Design for the website project.
On average for new websites, turnaround time ranges from 6 to 10 weeks. In some cases turnaround time may be faster and MH Web Design will keep customer updated on the progress of customer's website. For large projects, turnaround times may be longer than average and MH Web Design will keep customer updated on the progress of the website.
By accepting our Service you agree that you understand these Terms.
Hours of Operation
MH Web Design normal hours of operation are from 9am to 5pm Monday through Friday. All Services offered will be completed during normal business hours. Some exceptions may apply with pre approval and advanced notice to include services on weekends. For some services during non business hours, additional charges may apply. Please contact us if you have any questions.
Scheduling, Payments & Penalties
Scheduling of projects is done on a first come, first serve basis. Most projects once scheduled are scheduled for a specified number of days in a row, followed be a specified number of days off the schedule. This is done to allow MH Web Design time to contact the project owner (customer) to verify or approve artwork and check accuracy of customers project. Once all work is approved and information received, MH Web Design will commence work on the project on the next set of scheduled days.
By accepting these terms, you agree that you understand that there are many ongoing long term projects with MH Web Design and work may only be scheduled for a limited amount of days each week. In order to add any project to our schedule, payment for such project must be received prior to scheduling. Once funds have been received, MH Web Design will ensure that the new project has been added to the schedule. In some cases a project may not be scheduled right away, however said project will remain in its current position in the queue (list), and be scheduled for the next available opening.
All Invoices must be paid at the time of invoice to ensure that project contines on schedule. Do to business expenses (staff, systems, tools, utilities, etc...), the operation of our business and the project flow is entirely reliant on cash flow. When a payment for a project is late, the project can and in most cases will stall. Meaning that MH Web Design will stop work on a project and move on to another project. If this happens a penalty fee of $$$ minumum may be applied to start up the project again. This penalty can range from $500 to $2000 + depending on the size of the project.
Projects over $2000 can be broken up into multiple payments over the life of the project. In most cases the project cost can be boken up into 3 payments; 50% upfront minumum, followed by two payments of 25%. Due to business expenses and cashflow, no projects under $2000 will be broken up into multiple payments.
Estimates & Invoices
MH Web Design does not typically provide a project estimate / proposal without going through our disovery process. For more information on our process please Click Here. For new website projects MH Web Design will insure that the customer and MH Web Design have a full understanding of the work to be completed prior to providing a proposal. The work will be outlined in its entirety on every invoice / proposal. Only the work provided on the invoice / proposal for which MH Web Design has received payment for, will be completed. Anything outside the scope of work printed on the invoice or proposal will require a new project proposal. We call this Scope Creep. When this happens, we will do one of two things. Add the work to the project as long as client agrees to the new estimate and pays for the additional work or we will provide a new project proposal for the work which can be completed at a later date.
Pricing
Pricing for Services from MH Web Design may vary significantly depending upon many factors, which include: size of the project, complexity of the site to be created and the number of man hours involved to complete the project. All projects are scoped and quoted on a Fixed Price Bases. In some cases MH Web Design will complete work on an hourly bases. This is typically maintenance and updates to websites we have built for our clients. As of January 1, 2016 MH Web Design's hourly rate for ongoing maintenance and support is $70/hr (subject to change at any time).
Contact Us
If you have any questions about these Terms, Please contact us at 772-224-0069 or Mike.H.Webs@gmail.com